Starhome’s Customer Service Portal offers our customers a cutting-edge method for customer communication. The easily accessible portal maximizes operation efficiency and is designed to give our customer’s the highest level of service. Among the many benefits of the Starhome Customer Service Portal is the ability to open, track, and update service requests as well as a host of other time-saving tasks.
The Portal contains the following hands-on information:
- Maintenance activities (MRF) and Change Requests (PCR)
- Installed solutions data
- SLA information
- Documentation
- Portal account details
View of Service Requests
Customers can view their service request status and are also able to filter information by site/system, date, status. The results can be easily exported to an Excel spreadsheet.
New Service Requests
The portal allows customers to open and follow a new Service Request. Files can be sent in Office format, e.g. txt, rtf files and images. Up to three files, not exceeding 10MB, can be sent. A single file can also be sent together with notes for an existing service request.
Maintenance Activities
All maintenance activities and project change requests are listed and can be filtered by either site/system or status. All maintenance activities will be coordinated in advance with customer support.
Access
A simple one-time registration to the Customer Service Portal is all that needed. After the customer service team has approved the request for registration, a confirmation email will be sent.