M1 is a leading mobile communications provider in Singapore, with more than 1.6 million customers. It provides a full range of mobile voice and data communications services over its 2G/3G/3.5G network, as well as fixed and mobile broadband.
M1 also provides international call services to both mobile and fixed line customers. It has partnered operators globally to provide its customers coverage and roaming services in over 230 countries and territories.
According to Tiong-Heng Tan, General Manager for Core Switch Planning at M1, revenues and traffic increased 65-75% with Starhome's ICA.
Why did you choose Starhome?
“Starhome is one of the more reliable vendors. In addition, the value that Starhome provided was the algorithm that the ICA application uses to determine the numbering plans to perform the number correction. We are buying a knowledge base of the world's numbering plan patterns."
What increases in revenue and completed calls have you seen?
“We are pleased with the ability of the ICA to correct more than 65% of the failed calls on a monthly basis, which otherwise would be lost.”