Starhome’s Global Services Operations Centers are at the heart of Starhome’s managed service environment and unique to the roaming industry.
The Global Services Operations Center offers a comprehensive four-level monitoring system, comprising the following:
Level 1 – SNMP and Network Monitoring
Provides both visual and graphic display alarms using the industry standard HP OpenView.
Level 2 – CDR-O-Meter
Allows the GSOC to monitor each of Starhome’s services (ICA, GLR, IPN, SMS services and others) by performing an analysis of the CDRs and counters gathered from different systems and services.
Level 3 – Daily QoS Reports
QoS reports analyze the traffic and activity of the different VHE, ICA and SMS services. A daily overview of the service level allows detection of trends and malfunctions that do not appear in the CDR-O-Meter and HPOV.
Level 4 – Periodic QoS Reports
Periodic QoS reports are designed to identify unusual behavior not previously detected by lower level monitoring and are reviewed on a weekly basis by Starhome’s QoS and Revenue Assurance analysts.
Starhome's IntelliView™ web-based reporting tool utilizes Business Objects’ Web-Intelligence and enables operators to retrieve statistical information regarding the services that are activated in the customer’s IntelliGate platform. In addition to the basic reports provided, operators can refresh data or choose the desired resolution and inquire about new or custom reports.