Customer Service & Support

The Starhome® Global Services Operations Centers (GSOCs) offer customers full support 24/7, 365 days a year. These fully secure centers provide reporting, monitoring and maintenance to the more than 178 operators worldwide, many of whom have already chosen Starhome’s Managed Service Mode.

More than 900 live services worldwide are fully managed by Starhome's Global Services Operations Centers, Roaming Data Group and the enhanced QoS tools.

Starhome's Global Operation Centers monitor in real-time the status of deployed solutions, open trouble tickets and response time.

Starhome's privately held IP network enables us to view in real-time each of the IntelliGates deployed at the operator's site. Starhome's Global Operation Centers are capable of upgrading, modifying and monitoring remotely all deployed solutions.

For more information, please contact our Global Services Operations Centers:

Tel: +41-44-382-4848
Fax. +41-41-850-8986/8

Customer Service Portal

The new Customer Service Portal is live! Starhome's customers now have an online, centralized location where they can open, view and track Service Requests. Customers can also view valuable data on installed services, system maintenance activities and more.

Monitoring Tools

Starhome's GSOC uses a variety of unique tools, some of which were developed by Starhome, for monitoring systems and services deployed around the world. These tools provide GSOC with real-time monitoring capabilities.

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